|
Q: |
I cannot hear the track preview? |
A: |
You will need the latest Adobe flash player. If you do not already have this you can download the latest version for free from www.adobe.com or click on the download button below.
Your broadband connection speed will determine how long it will take to download the sample. |
 |
|
Q: |
How do I receive my downloaded tracks? |
A: |
Once you have placed your order you will be sent to your own unique download page.
Click on the [Download] link to the right of each track title.
It is highly recommended you use a fast connection such as broadband.
|
|
|
Q: |
My shopping cart keeps emptying itself before i have finished shopping |
A: |
As with all shopping carts you must have your cookies enabled. Your browsers internet properties will have a feature which either allows them or not. |
|
|
Q: |
How do I change my postal/email address? |
A: |
You can change your postal and/or email address by logging in using your email and password. Then click on the 'My Account' tab on the top right of the screen. |
|
|
Q: |
Can you change the keys of the tracks? |
A: |
Due to licensing restrictions we can only provide the tracks in the original key. |
|
|
Q: |
Do all your tracks sound exactly like the record? |
A: |
Please be aware that we make professional re-creations of tracks. They are not renditions by the original artists. However, please note, the tracks are not midi-files and are produced using live musicians and backing vocalists to create a great sound for any performance. |
|
|
Q: |
Do You Provide Karaoke tracks |
A: |
No, our tracks are audio only backing tracks, we do not provide tracks with on screen graphics or lyrics. |
|
|
Q: |
Can you make me a bespoke track? |
A: |
Unfortunately not, as our production schedule is working at capacity. It is not possible for us to take on any further projects. |
|
|
Q: |
Do your tracks fade out? |
A: |
No, none of the tracks fade out. We always compose an ending to make it sound like you are singing with live musicians. |
|
|
Q: |
I want to sing 'xxxx' but I don't know how the vocal line goes. |
A: |
If you wish to purchase the original song with the complete vocal we recommend a number of legal sites that have a very comprehensive collection of music to buy.
www.itunes.com/uk (Europe) |
|
|
Q: |
Do you issue Refunds? |
A: |
The content and service is provided on an "as is" basis. All songs come with demos, therefore you are encouraged to listen to them before you buy.
We cannot refund songs that have been purchased by the customer in error. However should the purchased track be damaged (eg: CD fault/missing track/wrong track) we will issue a full refund within 7 days of purchase.
Please be aware that refunds may occasionally be offered at the discretion of the management.
|
|
|
Q: |
Do you sell midi-files? |
A: |
No, we do *not* sell midi-files. The tracks are delivered audio only CD's or as MP3's |
|
|
Q: |
Can I request a track? |
A: |
If you have any suggestions please email these over to us using the 'contact us' page. If demand gets enough for a particular track we can then consider taking it into production. |
|
